Bookings with “Ticketing Error” status
1 – New OCN System (Order Change Notification)
The OCN is a message or notification sent by the airline (or the NDC system) to inform travel agencies, aggregators, or the customer when an involuntary change occurs in a booking or travel order.
A - LA-NDC - Ticketing Time Limit:
Thanks to the development of OCN, it is now possible to automatically update the ticketing time limit for LA NDC bookings. LATAM only provides the time limit after the booking is closed.
This update will be recorded in the booking history, and the Last Ticketing Date (LTKD) will be automatically updated in the booking details.
How does LATAM communicate the LTKD?
LATAM communicates the expiration date once the booking is closed, approximately 10 to 15 minutes after closure.
How does the OCN work?
Once LATAM sends the expiration date, the OCN robot receives it and updates the Last Ticketing Date (LTKD) in our platform. This OCN update runs every hour, at minute 45.
(For example: if LATAM reports the expiration at 16:50, our system will update it on the platform at 17:45).
The information is recorded in the booking history and automatically updated in the booking details.
Booking details:
Servicing
What actions/reviews should customers consider?
Currently, each customer has a specific number of hours configured according to what was agreed upon when enabling the NDC-LA credential.
We recommend setting this value to 2 hours, since that will be the LTKD initially shown during the booking process. This configuration helps reduce the risk that the actual expiration reported by LATAM ends up being shorter than the preconfigured value.
To reconfigure the LTKD to 2 hours, please submit a request to Support, indicating the name of the corresponding point of sale.
B- Schedule Change NDC:
From now on, schedule changes from NDC LA, CM, and LH will be notified. (More airlines will be added soon).
Please remember to review the Schedule Change Email settings in Servicing to ensure that the email address is correctly configured in the Idwebs where notifications should be received.
Step-by-step guide: How to configure the Schedule Changes Email (Edifact / GDS)?
C- Status changes reported by the airline before ticketing
If the airline reports a cancellation before ticketing, it will be updated in the booking and recorded in the booking history.
Bookings details:
Servicing:
2 – Bookings with “Ticketing Error” status
Users with consolidator admin role will be able to see, in the booking list, a warning indicating the existence of bookings in “Ticketing Error” status within the last 7 days.
To review these bookings and update their status, a list can be generated by applying the status filter.
Additionally, from Servicing, consolidator admin users can monitor all flight booking statuses directly from the Control Panel.
It is very important to actively track bookings, especially those in statuses other than Ticketed or Cancelled.
We recommend including this review as part of the daily management tasks, ensuring a more efficient, secure operation with a lower risk of errors.
3 – Agency creation update
From now on, the process includes a clearer interface and new configuration options tailored to the modules enabled by each consolidator.
Step-by-step guide: How to create new agencies as a Consolidator?
4 – Transactions table improvement
The transactions table and exportable file have been redesigned, allowing for a more complete and detailed tracking of booking management.
Step-by-step guide: How to view an agency’s transactions?