This article explains how to create and configure agencies within the Starlings platform.
This functionality is available only for consolidator administrator users, who will be able to create new agencies, assign modules, define payment methods, configure API credentials, and set custom rules according to the needs of each business.
Access to the Agencies Section
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Go to Consolidator Panel > Agencies.
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A list of all agencies associated with the consolidator will be displayed.
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To create a new one, click on “+ Add agency” (located in the upper right corner of the screen).
By doing so, a new window will open where the details of the new agency must be completed step by step.
1. Agency Data
In this first section, the general information of the agency is entered.
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Environment: by default, Production is selected, unless otherwise indicated by the Starlings team.
⚠️ Important: if the agency is in Testing and is changed to Production, all test bookings will be deleted and this action cannot be undone. -
Groups: associate the agency with one of the groups previously created by the consolidator.
➡️ Once the data is completed, click “Update agency data”.
2. Module Selection
Once the general information is saved, within the same “General” section, the modules enabled at the consolidator level will be displayed. These can then be activated and configured.
Wings
Settings related to flight search and booking.
>PAYMENTS
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Payment methods: define whether cash and/or card is allowed.
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Credit card management: enable for administration only at the agency level. The client-level credit card option will be disabled.
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Commissions:
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Show or hide commission details for users (except administrators).
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Configure whether the net fare is displayed, or if the gross fare is shown crossed out alongside the net fare.
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Other:
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Enable KTN field (known traveler number for expedited airport security).
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Hide consolidator fee for cash payments.
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Assign a name for the agency fee.
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>API CREDENTIALS
This step is essential to define the content that the agency will display in flight searches.
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The credentials for the first agency will be provided by Starlings.
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For new agencies, existing credentials may be reused.
How to configure API Credentials for your agency?
>TICKETING & ISSUE REMARKS
Ticketing
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Issuance: enable or disable.
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If enabled, it will follow the process configured in the AutoTK Robot (on-demand or automatic).
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If disabled, consolidator approval will be required, and an authorization email will be requested.
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Reissue and refund: can be enabled per agency, provided the consolidator has this product active.
Issue Remarks
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Define the mandatory fields that the agency must complete when making a booking.
>FLIGHT RESTRICTIONS
Set restrictions at the agency level, such as:
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Exclude validating carrier
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Exclude operating carrier
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Restrict by countries or cities in flight searches
>MESSAGES
Add custom messages in:
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Itinerary and quotation footer.
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Checkout (message displayed at booking confirmation).
Example:
>OTHER
Option to enable reservation import into the platform.
>CLIENT CODE
>CREDITO CONTROL
Configure the agency’s credit control.
How to configure credit control?
>BRANDING.
Option to assign a logo to personalize the agency’s platform.
Bulk Agency Creation
It is also possible to create agencies in bulk by uploading a CSV file.
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When importing the file, the initial and mandatory data for agency creation will be completed.
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Afterwards, other services can be edited and configured directly from the platform to finalize the setup.