In this section, you will specify the email address where notifications about reservation changes made in the GDS, NDC LA, NDC CM and NDC LH, will be sent.
To add an email configuration for Schedule Changes, go to "Servicing" and click on "Schedule Changes Email" in the options menu. Then select "New Email" to start entering the details.
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Enter the IDWeb and the email address intended to receive the Schedule Changes notifications.
Finally, click on "Save" to save the changes.
Note: The Schedule Changes for NDC content that are not listed at the beginning of the article will be sent directly to the email address registered in the booking.
If the functionality is enabled and an email has been loaded, the system will check the queues for segments in TK (schedule change), UN (flight cancellation), and occasionally an HX, which may appear when a passenger is a no-show.
The change is analyzed to determine its severity, and a notification is sent to the assigned email, adding the severity level to the subject line of the email according to the following classification:
- Low: change of less than 5 minutes
- Medium: change between 5 minutes and 2 hours
- High: change of more than 2 hours or flight cancellation
This automation is available for Sabre and Amadeus.
- Sabre: Queues 5, 6, and 7 will be checked. Category and subcategory, 0.
- Amadeus: Queue 7 will be checked. Category 1. Subcategory 1, 2, 3, and 4.