AutoTK is the tool for configuring automatic ticketing and where the email address for sending ticketing errors will be indicated.
To set up Robot AutoTK, go to "Servicing" and click on "Robot AutoTK" in the options menu. Then, select "New Record" to start entering the data.
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Select the IDWeb where the robot will be activated and specify the method for executing the ticketing process:
- OnDemand: Synchronous (immediate) ticketing. Recomendável
- Robot: Asynchronous ticketing (requires waiting for a routine to execute in a queue) (not applicable to Wings clients).
- Email: Email address where ticketing errors will be reported.
Click "Save" to apply the changes.
To edit the "RobotAutoTK" configuration, click the Pencil/Edit icon at the end of the line of the already configured settings.
Important: The rule for editing will be displayed at the bottom of the page. Once the modifications are made, be sure to click "Save" to apply the changes.