First, you need to access the "Servicing" section within Wings. In the top banner, go to "Bookings" and select the appropriate filters to display the list of reservations.
Click on the Bookings option at the top of the screen to access the booking display form. You will finde many fields available, fill in the ones you want for your visualization.
1. System
The column details the GDS and the agency’s PCC. The first 3 digits represent the following:
- SBR = Sabre
- AMS = Amadeus
- UAP = Travelport
- JST = Jetsmart
- KIU = KIU
- LTM = LATAM
- NDC = NDC
- NDX = NDC by Amadeus
- FLT = Azul
- GOL = GOL
- VOL = Volaris
- FBO = Flybondi
- VAB = VivaAerobus
2. Booking number
Reservation code (PNR).
3. LTkD
Deadline to issue the reservation.
4. Status
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Request ticketing: Our system will issue all tickets with this status every 5 minutes.
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Request cancellation: Our automation will cancel and void the booking, provided that this action has been requested on the same date as the ticket issuance (exceptions: due to certain local procedures, bookings issued in Chile, Colombia, and Mexico will be canceled manually by our agents).
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Ticketing error: This status will appear when a failure is detected in the issuance process.
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Awaiting response: After a ticketing error, agents should manually change the status to "Awaiting response" if any information is missing to proceed with ticketing.
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Credit card declined: After a ticketing error with this message, agents should manually change the status to "Credit card declined."
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Request manual ticketing: In some cases, our automatic issuance system cannot issue the ticket, so agents will need to issue it manually.
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Confirmed: Reservation confirmed but not issued.
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Issue: Reservation issued.
To access the reservation details and the ability to edit it, click the arrow at the end of the row.
A window will open with all the reservation details:
Depending on the ticket status, the options to issue the reservation, cancel the reservation, or resend the e-ticket email will be enabled. (Top right corner)
In the "Booking Information" tab, you will find the passenger details and ticket numbers.
In the "Buyers" and "Payments" tabs, you will see the buyer's details and payment methods along with the amount.
In the "Booking History" tab, you can view the reservation details and the action history.
You can also update the reservation status if any manual actions have been taken in the GDS. For example, if the agent voids the ticket in the GDS.
To save the status change, you need to add a character in the "comment" field.
To view the reservation from the GDS window, click the blue screen icon in the bottom right corner.