As we always indicate from the Onboarding team, it is mandatory to have direct access to all your providers' platforms in case of any eventuality.
For AA, CM, LH and EK, once the credentials are granted, you can activate your SPRK user by following these four simple steps:
Step 1
Access the provider's SPRK platform:
AA: https://dcwebc.farelogix.com/sprk-aa/User/Login
CM: https://cm.farelogix.com/sprk/User/Logout/?session=n
LH: https://dcwebc.farelogix.com/sprk-lhg/User/Login?session=n
EK: https://sprk.accelya.io/ek/prod/User/Login?ReturnUrl=%2fek%2fprod
Step 2
Select the "Forgot Password" option.
Step 3
Fill in the following details (Office ID, Agent ID, Email) and click "SEND", for example:
Step 4
Go to your email inbox and open the email from Accelya.
It will direct you to a new screen where you must click on the provided link.
Then, enter your credentials and you will be redirected to create a new password.
That´s it! With this new password, you will be able to access your SPRK user.
If you have any additional questions, please select Request Support.